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Templates bring Docs to life


What do wedding planners, gas mileage calculators and photo albums have in common? They're all examples of templates available in the Google Docs Template Gallery that Sarah Beth Eisinger (Docs Templates engineer), Grant Dasher (intern), and I...
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Scott Berkun to Head the Schedule of Managing Desi


We are happy to announce that Scott Berkun will keynote our Managing Design Projects conference in February. This is very exciting for us and having heard Scott present in the past I am confident he will really get things off on the right foot. We...
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Introducing Salesforce for Google Apps


  Today we are excited to announce that we have expanded our partnership with Google and together have delivered an industry-changing new product called Salesforce for Google Apps. It went live last night at 11pm PST to all salesforce.com...
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Best Practices for Salesforce for Google AdWords


Search engine marketing is one of the most cost effective ways to generate leads which is why it is so popular with small and large business alike. Below are a few best practices to building a successful search engine marketing machine. ...
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MX 2009 Speaker publishes Forrester’s 2008 Custome


Forrester has just released in 2008 Customer Experience Index. (Registration required to download). The Index was compiled by Bruce Temkin, who will keynote Day 1 of MX 2009. The results confirm what we all suspect — retailers and hotels rank the...
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Why conventional CRM requirements gathering is fla


The conventional wisdom has it that that CRM requirements gathering consists of assimilating lists of functional requirements and then prioritizing and ranking them. On the surface this all seems very logical, but in practical terms it doesn’t work....
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