Six tips to surviving CRM design hell...
Having spent the past six weeks in CRM design hell, I thought I’d share some tips on surviving the process while it was freshly seared on my memory. Trust me, CRM design work, rather like a prolonged course of dental treatment, isn’t the most fun way to spend your time. For those of you who haven’t been through CRM design before, it’s probably appropriate to first explain what it is: CRM design is where, having selected the CRM technology you wish to implement, you sit with your chosen vendor, and work out how your CRM requirements will be delivered in the new software.
Microsoft IPTV Press Releases from IBC2008
Microsoft IPTV Press Releases from IBC2008 Microsoft Mediaroom Unveils Next-Generation Advertising Platform for IPTV Services New adjunct offering enables targeted and measurable advertisement insertion for Mediaroom service providers from one...
Read more about Microsoft IPTV Press Releases from IBC2008...Conventional wisdom on CRM requirements doesn't wo
The final major flaw with the functionality led approach to CRM requirements gathering is the Rumsfeldian notion of the unknown unknowns. Users, who invariably haven’t used CRM technology before, are expected to articulate a complete vision of what...
Read more about Conventional wisdom on CRM requirements doesn't work ...What Blogging Means To Me (And You)
Note: This is part one of a three part series on my predictions for 2009 (see part two and part three). I will be covering predictions for blogging, HR and those made by others as the new year approaches....
Read more about What Blogging Means To Me (And You)...Web Based Screencasting Apps - Create Screencast V
Web Screenasting tools help you create video recording of your desktop screen sans software like Camtasia Studio or Jing. They don't require installation and work across all...
Read more about Web Based Screencasting Apps - Create Screencast Videos sans Software...Lawson’s CEO: Head in the SaaS Sand
Jim Berkowitz’s blog today makes mention of a rather amazing interview with Harry Debes, CEO of Lawson Software, in which Debes predicts that the SaaS “industry will collapse,” starting with Salesforce.com, in two years. I presume that to save...
Read more about Lawson’s CEO: Head in the SaaS Sand...Setup Your Own TinyURL Like Redirection Service in
Learn how to setup a TinyURL like URL shorterning service on your website with Google Short Links. Tiny URLs are easy to remember and can be shared on email, IM or Twitter without...
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